Contact information

Contact Information

Last updated: 31 July 2026

If you need to contact The Merchant’s Mark regarding an order, product, return, delivery, bespoke request or any other enquiry, our preferred contact method is through our Contact Us page.

Trader Information

This website and online store are operated by:

The Merchant’s Mark

Order Enquiries

For questions about an existing order, please include your order number and any relevant details when contacting us.

Returns, Refunds & Delivery Issues

For return requests, refund queries, damaged items, delivery problems or incorrect orders, please use our Contact Us page.

Where relevant, please include your order number and photographs to help us investigate the issue.

Bespoke & Personalised Orders

If you have a question regarding a bespoke, customised or personalised product, please contact us before placing your order if you are unsure about any part of the design, wording, dimensions, materials or specification.

General Enquiries

For all other enquiries, including product information, availability and general questions, please use our Contact Us page.